FAQ

1. What are Glitter Chimps hours of operation?

Monday through Friday from 10:00 AM to 5:00 PM Central time. Excluding all major holidays.

2. What are Glitter Chimps shipping times?

About 3-5 business days when at peak processing volume. We are trying to get our shipping times down to 1-2 days but due to the extreme popularity of our products, some times our our processing is pushed out to 5 business days. Business days are Monday through Friday. Excluding all major holidays.

3. Does Glitter Chimp have a shipping cut off time?

Yes, 2:00 PM Central. Orders placed after this time will start processing the following business day.

4. Does Glitter Chimp sell by weight or by volume?

We only sell by weight. All glitter is sold two (2) ounces by weight excluding the Diva’s and Gangster collections, which are sold one (1) ounce by weight.

5. Does Glitter Chimp’s glitter come in jars or bags?

Everything we sell comes in sealed jars!

6. Does Glitter Chimp offer Rush ordering if I really need in stock glitter to ship right away?

Yes! If you need something to ship that day (before 2:00 PM), you can call or text us to order. There is a $15 rush fee that is added but the order will ship that day via FedEx and be to you in 2 days. Please contact us prior to using rush ordering. info@glitterchimp.com

7. I am confused by the shipping times on the web site. Help.

Choosing USPS First Class shipping is going to take 3-5 business days to get to you from us once it ships. Choosing USPS Priority will get to you in 1-3 business days once it ships. Choosing FedEx is guaranteed 2-day delivery anywhere in the US, including Hawaii and Alaska, once it ships. It still takes 2-5 business days for us to process and ship your order when we are at peak processing volume. 

8. When is the next restock?

Glitter Chimp typically has large restocks on the site every two (2) to three (3) weeks.We also update inventory daily so please feel free to use the "Email me when available" button to catch those unannounced restocks. 

9. Does Glitter Chimp ship internationally?

Yes! We can ship worldwide, our shipping system will approximate shipping rates. 

10. Does Glitter Chimp ship to FPO/APO?

Yes! We absolutely can and do!

11. Does Glitter Chimp offer local pick up?

Now that we are moved into our new warehouse, we will start allowing in store pick up by appointment only. 

12. Does Glitter Chimp offer Monthly subscription boxes?

We did, but are taking a small break from it as we revamp them to make them better! We will be starting them up again in July of 2019.

13. How do I contact Glitter Chimp?

The best way is by email, phone call or even text message. Facebook messenger filters a lot of messages and we do not always see them. Plus, we receive hundreds a day and it’s hard to keep up with messages and sometimes messages can be lost or deleted. You can call or text us at 346-831-3242. Or the best way is by e-mail at info@glitterchimp.com. You can also email us directly through the web site.