Package Protection

How much does Package Protection Cost? 

Here's the breakdown:

  • $0.95 USD for orders up to $100.00 USD
  • $1.49 USD for orders $100.00 to $250.00 USD
  • $1.99 USD for orders over $250.00 USD

The cost of package protection is added to your sub-total when checking out. This is optional and can be removed by the customer at their discretion with the purple slider button on the checkout page. 

Need to make a claim: email us at shipping@glitterchimp.com

Package Protection: Package Protection is an option provided by Glitter Chimp LLC that provides customers with an optional purchase towards the safe guard of their order delivery. During checkout, customers can opt in to have package protection applied towards their order. By doing so, Glitter Chimp LLC will provide coverage against lost, damaged or stolen packages. This service is provided in house and requires no 3rd party interactions. Customers can simply email shipping@glitterchimp.com to make a claim or use the online form listed under the package protection tab of the website. Customers may have to provide evidence or a police report for packages that have been stolen off their porch. Orders that have arrived damaged can simply provide a description of the damaged goods along with a picture.  Domestic customers who have orders that are lost in transit, must wait 5 business days after the package has been lost in the carrier tracking system before a claim can be made. International customers must wait 10 business days before making a claim. This time period allows their carrier service all possible time needed to deliver the package. Customers who receive approved claims, will receive a reshipment of the exact goods originally purchased in the order. If a product is no longer available, the customer will receive a refund of the missing product or at the customers discretion, a closely priced product can be exchanged. 

Lost in transit shipments: If your order is lost in transit due to the carrier losing or misplacing your shipment. The carrier is to be held at fault. However, after 5 business days has passed for domestic orders, please contact us at shipping@glitterchimp.com. For international orders, please allow 10 business days before reporting your package lost. Do not make a claim with the carrier, claims must now be made by the shipper. 

Porch Piracy: The buyer assumes all responsibility for packages stolen or removed without the buyers consent. Please request or purchase package protection with your order to provide coverage for stolen packages. Glitter Chimp LLC provides buyers with the availability to add package protection with each and every order placed through our website. If you opt out of the coverage, you the buyer assume full responsibility for stolen packages. Glitter Chimp LLC with help with recovery if possible.

Shipping Package Protection Claims: If a package is lost or stolen. Please contact us first at shipping@glitterchimp.com. Please report all cases of porch piracy to your local law enforcement agency. 

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